Ganja Express FAQ — Ordering, Delivery, Payment & Product Questions
Everything customers ask before they order weed online from Ganja Express: how delivery works, what the grades mean, how Interac e-Transfer and Bitcoin payments are handled, what happens if a parcel is late, and how we keep your details private. If your question is not answered here, email sales@ganjaexpresss.co and a real person will reply.
Ordering and payment
How do I place an order?
Add products to your cart, go to checkout, fill in a complete Canadian shipping address and a working phone number, then choose Interac e-Transfer or Bitcoin. Once you submit the order you receive payment instructions by email. As soon as payment lands the parcel is packed and a tracking number is emailed to you. A full walkthrough lives on our how to order page.
What payment methods do you accept?
Interac e-Transfer and Bitcoin only. We do not take credit cards, debit, PayPal or cash in the mail. Interac is the fastest option for most customers because nearly every Canadian bank supports it from online banking or a banking app. Bitcoin is the most private option and usually confirms in under an hour.
Who do I send the e-Transfer to?
Send it only to the email address in the payment instructions attached to your order. If instructions have not arrived within 30 minutes, check your spam folder, then contact support. Never send money to an address you found somewhere else — that is how customers get scammed on lookalike sites.
Do I need to set a security question for Interac?
If your bank asks for one, use a simple question and answer and include both in the message field of your transfer, or reply to the order email with them. Auto-deposit accounts do not need a question at all.
Is there a minimum order?
Yes, $150 CAD before shipping. Orders over $150 also ship free, so in practice most customers hit the free shipping threshold with their first cart.
Can I add to an order after paying?
If the parcel has not been packed we can usually add items and send a top-up payment request. Once a tracking number exists the order is sealed and a second order is the cleaner path.
Shipping and delivery
How long does delivery take?
Most Canadian addresses receive their parcel in one to three business days after payment confirms. Rural routes, the Maritimes and northern communities take three to six business days. Yukon, Northwest Territories and Nunavut can run four to ten business days depending on weather and connecting flights.
When does my order ship?
Payments that confirm before 1pm Eastern go out the same business day. Anything later ships the next business day. Canada Post does not move parcels on Sundays or statutory holidays, so a Friday-evening payment normally leaves Monday.
Is the packaging discreet?
Yes. Every order is vacuum-sealed to kill odour, wrapped, then boxed in plain unbranded cardboard with a neutral return address. Nothing on the outside mentions cannabis, and the parcel looks like any other online purchase to a neighbour or building manager.
Do you require a signature?
Xpresspost parcels are addressed to the name on the order. Where a signature is requested you must be of legal age in your province to sign. If nobody is home Canada Post leaves a notice card and holds the parcel at the nearest outlet for pickup with ID.
Do you ship to my city?
We ship to every province and territory, including small towns and postal boxes. City-by-city delivery estimates are listed on our Canada delivery hub.
My tracking has not moved. What now?
Tracking often sits quiet for 24–48 hours after the initial scan, especially over a weekend. If nothing changes for five business days, email us with your order number and we open a Canada Post trace. If the trace fails, we reship or refund — details in our shipping policy.
Products, grades and potency
What do AAAA, AAA and AA mean?
The letter grade is the Canadian mail-order shorthand for bag appeal: density, trichome coverage, trim quality, aroma and cure. AAAA is top shelf, AAA is strong everyday flower, AA is value-priced smoke that still burns clean. Grade is not the same as potency — a well-cured AAA at 20% THC often smokes better than a dry AAAA. The grading guide breaks each tier down with photos and price expectations.
Indica, sativa or hybrid — which should I pick?
Treat the label as a starting point and read the terpenes. Myrcene-heavy indicas lean sedating, limonene and terpinolene sativas lean bright and talkative, and most modern strains are hybrids somewhere in between. Effects also depend on dose, tolerance and how you consume.
How much should I take of an edible?
Start at 2.5–5mg THC, wait a full two hours, then decide. Edibles hit later and harder than smoke because of how the liver processes THC. Dose ranges for flower, edibles and concentrates are laid out in our dosage guide.
Are products lab-tested?
Flower and extracts come from a small group of Canadian suppliers who provide potency figures per batch. Where a listing shows a THC or CBD range, that range comes from the batch data supplied with the lot we are shipping.
How should I store my order?
Keep flower in an airtight glass jar in a cool dark cupboard, ideally between 55% and 62% relative humidity. Concentrates keep best cold, edibles away from heat and light. Stored properly, flower stays pleasant for six months or more.
Accounts, legality and support
How old do I have to be?
19 in most provinces, 18 in Alberta, 21 in Quebec. Placing an order confirms you meet the legal age where you live.
What information do you keep?
Your name, address, email, phone number and order history — nothing more. We never store card numbers because we do not take cards. Records are deleted on request at any time.
Do I need an account?
An account is optional but it saves your address, keeps your order history in one place and makes reordering a two-click job.
Can I return a product?
If something arrives damaged, wrong or missing, send a photo within seven days and we reship or refund. We cannot accept returns based on expectation or preference once a sealed product is opened.
How do I reach a human?
Email sales@ganjaexpresss.co with your order number. Support replies within 24 hours, Monday to Friday, and usually far faster during business hours in Eastern time.