Shipping Policy — Discreet Xpresspost Weed Delivery Across Canada
How Ganja Express packs, ships and tracks every mail order cannabis parcel in Canada — processing times, delivery windows by region, packaging, signature rules, and exactly what happens when a parcel is delayed or lost.
Processing times
Orders are packed in the sequence their payment confirms. Interac e-Transfer confirmations that arrive before 1pm Eastern on a business day are dispatched the same day; later payments and weekend payments ship the next business day. Bitcoin payments dispatch once the transaction has one network confirmation.
Delivery windows
- Ontario and Quebec metro: 1–2 business days
- Prairies and BC metro: 2–3 business days
- Maritimes and rural routes: 3–5 business days
- Newfoundland and Labrador: 3–6 business days
- Yukon, NWT, Nunavut: 4–10 business days
These are Canada Post Xpresspost service standards, not guarantees. Weather, strikes and holiday volume all add time. Regional estimates by city are listed on our delivery hub.
Rates and free shipping
- Free tracked Xpresspost on every order over $150 CAD
- Flat-rate Xpresspost below $150
- Minimum order value: $150 CAD before shipping
Discreet packaging
Product is vacuum-sealed to contain odour, padded, then placed in a plain box or bubble mailer with a neutral return address. There is no branding, no product list on the outside and no mention of cannabis anywhere on the label. Parcels are indistinguishable from ordinary online shopping.
Addresses we can ship to
Residential addresses, apartments, rural routes, post office boxes and Canada Post general delivery all work. Use the name that matches the person collecting the parcel. We cannot ship outside Canada, and we cannot redirect a parcel once Canada Post has accepted it.
Delivery attempts and pickup
If a signature is required and nobody is home, Canada Post leaves a card and holds the parcel at the nearest outlet, normally for 15 days. Government photo ID showing legal age is required at pickup. Unclaimed parcels return to sender and are refunded minus shipping.
Delayed, stuck or lost parcels
Tracking sometimes pauses for 24–48 hours mid-transit; that is normal. If there is no movement for five business days, email us with your order number and we file a Canada Post trace on your behalf. Traces take two to five business days. If a parcel is confirmed lost, you choose a full reship or a full refund — the process is set out in our refund policy.
Wrong address
Double-check unit numbers and postal codes at checkout. A parcel delivered to an address exactly as typed is considered delivered. If the address was wrong we can reship at a 50% discount once the original is returned to us.
Questions
Email sales@ganjaexpresss.co with your order number and current tracking status and we will chase it for you.